No small print.
FAQ · Rates · Hours · Policies
Just transparency. Rates, deposits, parts policy and hours, written down before you have to ask. If something isn't here, call (214) 305-9247 or email connect@jetsmro.com.
In short
$150 an hour. $195 for AOG, with less than 24 hours’ notice. 1.5× for overtime you ask for in advance. A 50% deposit to lock in your slot. 17% on the parts we supply, capped at $10,000 a project. No extra charge for scheduled weekend work. Cleaning, inside and out, at no charge. Miami evaluates and quotes components for free.
Each line opens its full answer below.
Working with us
Hours, contacts, rates and parts, for both locations
Where are your facilities?
Dallas: headquarters and all aircraft maintenance, at Dallas Executive Airport (KRBD), 5523 Boulder Drive, Dallas, TX 75237. Miami: the component repair station, at 2208 W 79th St, Hialeah, FL 33016.
What are your normal operating hours?
Dallas maintenance: Monday to Sunday, 5:30 AM to 4:00 PM CT. Miami component repair: Monday to Friday, 8:00 AM to 4:30 PM ET. The AOG line, (214) 305-9247 Ext. 1, is answered 24/7.
Who do I contact?
AOG and after hours: (214) 305-9247 Ext. 1, answered 24/7, or AOG@jetsmro.com. Maintenance updates: Customerupdates@jetsmro.com. Quotes and everything else: (214) 305-9247 Ext. 2 or connect@jetsmro.com.
What is your labor rate?
$150 per hour. This supersedes any previously stated rate.
Can we request overtime for special needs?
Yes, if you request it in advance. Overtime is billed at 1.5x.
What is your AOG rate?
$195 per hour when there's less than 24 hours' notice. If the work is planned, even on a weekend, the normal rate applies.
Do you require a deposit for maintenance work?
Yes. A 50% deposit locks in the maintenance slot and guarantees capacity. It counts toward the project invoice. This replaces the previous 25% deposit policy.
What is your parts markup?
Parts supplied by Jets MRO carry a 17% markup, capped at $10,000 per project.
Can I supply my own parts?
Yes. A $250 handling fee applies to each part the customer provides. Jets MRO isn't responsible for delays or failures caused by customer-supplied parts.
Dallas
Dallas Executive Airport (KRBD) · Mon–Sun 5:30 AM – 4:00 PM CT
What aircraft are you authorized to work on?
We're authorized on many aircraft, and we specialize in Citation, Learjet, Challenger 300 and 600 series, Hawker and Beechjet.
For scheduled maintenance, is there extra cost for weekend support?
No. Weekends have the same hours and are normal operating days for Jets MRO.
Do you provide mobile maintenance support?
Yes. A mobile maintenance van supports the Dallas–Fort Worth region for AOG, line and scheduled maintenance on-site.
Do you do pre-buy inspections?
Yes. We have recommended criteria and can support your pre-buy needs. Pre-buys require full payment before work begins.
Do you have aircraft cleaning services?
Yes, at no charge. Our in-house cleaning partner cleans the inside and outside of your aircraft before it leaves Jets MRO, as a standard finishing package. You can upgrade to a higher level of cleaning at cost.
Can we drop off an aircraft outside normal hours?
Yes, you can arrive with your aircraft 24/7. Jets MRO has FBO support from Jet Access FBO: 817-532-5080. Just let the Jets MRO team know.
Miami
Component repair station, Hialeah, FL · Mon–Fri 8:00 AM – 4:30 PM ET
Do you charge for component repair evaluations?
No. Send the part, or pictures of it, and we'll evaluate and quote at no charge.
What are your component repair capabilities?
We repair any metallic component that needs fabrication, TIG welding, electric arc wire spray coating, chromate conversion coating or heat treat. There's no limited capability or part number list: if a part fits those repair needs, we can add it by part number.
Do you have engineering resources to create repairs?
Yes. We have in-house engineering to develop repairs, including FAA-approved repairs.
Are you FAA and EASA approved?
The Miami shop holds FAA repair station certificate DP4R136M (BMP Technical Support, LLC d/b/a Britt Metal Processing). The Dallas hangar is FAA Part 145 repair station JROR542E (JETS MRO, LLC). EASA approval.
Nothing here mentions .
If something isn't here, call (214) 305-9247 or email connect@jetsmro.com.
Bring us your to-do list.
Tail number, the work you need and when you need the aircraft back. We come back with a quote and a slot.
Or write to connect@jetsmro.com