FAQ
No Small Print, Just Transparency
Where are your facilities located?
Dallas, TX
Headquarters and all maintenance operations in Dallas at
Dallas Executive Airport (KRBD)
5523 Boulder Drive Dallas, TX 75237
Miami, FL
The Component Repair division is in Miami, FL.
2208 West 79th Street Hialeah, FL 33016
Dallas Aircraft Maintenance
What aircraft are you authorized to work on?
We are authorized to work on many aircraft but specialize in Citation Jets, Learjets, Challenger 300 and 600 series jets, Hawker
jets, and Beechjets with our team’s expertise.
What are your normal operating hours?
Dallas Maintenance – Monday-Sunday 5:30AM CST-4:00PM CST
Miami Component Repair – Monday-Friday 8AM-4:30PM ET
For scheduled maintenance, is there extra cost for weekend support?
No, weekends have the same hours and are normal operating days for Jets MRO.
What is your labor rate? Can we request overtime for special needs?
$122 per hour across the board.
Yes, for special needs in advance. The bill rate is 1.5x.
What is your AOG rate?
$195 per hour with anything less than twenty-four-hour (24) notification. If planned, even on weekends, our normal rate applies.
Can we request overtime for special needs?
Yes, for special needs in advance. The bill rate is 1.5x.
Do you require a deposit for maintenance work?
Yes, we pride ourselves on on-time-performance and ask for a deposit (25%) to lock in maintenance slots and guarantee capacity which counts towards the project invoice.
Do you provide mobile maintenance support?
Yes, we have a mobile maintenance van to support the Dallas Fort-Worth region for AOG, line, and even scheduled maintenance support on-site.
What is your parts markup?
10% only capped at $10,000.
Can I supply my own parts?
Yes, and we only charge a $250 fixed fee for customer supplied
parts per part.
Do you do pre-buy inspections?
Yes, we have a recommended criteria and can support pre-buy
needs. Pre-buys require full payment prior to beginning.
Do you have aircraft cleaning services?
Yes, and at no charge. We have our in-house cleaning partner
clean the inside and outside of your aircraft before it leaves Jets
MRO as a standard finishing package.
You have the option to upgrade from this cleaning service if a higher level of service is wanted at a cost.
Can we drop off an aircraft outside normal hours?
Yes, you can arrive with your aircraft 24/7.
Jets MRO has FBO support from Jet Access FBO
Phone: 817-532-5080
Outside normal hours support can be accommodated 24/7- Just let the Jets MRO team know.
Maintenance Contacts
AOG/After Hours Line: 214-305-9247 Option 2
Email: Customerupdates@jetsmro.com
Miami Component Repair
Do you charge for component repair evaluations?
No – If you can send the part or pictures on a component repair,
we will evaluate and quote at no charge.
What are your component repair capabilities?
We have capabilities to repair any metallic component requiring
fabrication, TIG welding, electric arc wire spray coatings,
chromate conversion coating, or heat treat.
We do not have a limited capabilities or PN list, but the ability to
add by PN if it fits the above repair need.
Do you have engineering resources to create repairs?
Yes, we have in-house engineering to engineer, and FAA approved
repairs.
Are you FAA and EASA approved?
Yes, full Part 145 FAA certificate.
Yes, EASA certificated.
Additional Information on Services
Jets MRO (Maintenance, Repair, and Overhaul) facility specializes in keeping your aircraft in top condition through a range of services designed to minimize downtime and ensure safety and performance. Here’s an overview of the services we offer:
Scheduled Maintenance
We provide comprehensive scheduled maintenance services to keep your aircraft in optimal condition and ahead of any downtime. From routine checks to inspections, component replacements, repairs, and alterations, our expert MRO team ensures the highest quality of work.
- New large facilities at KRBD – Dallas Executive Airport
- Business jet support
- Independent engineering and manufacturing solutions
- Airframe, Avionics, Instrument, Structures, and Accessory Support
Line Maintenance
Count on us for assistance when the unexpected happens. Whether it’s a cosmetic repair, a bulb replacement, or a broken windshield, you can rely on us for conducting swift inspections, minor repairs, and crucial checks between flights, ensuring minimal downtime for your fleet’s continuous performance.
- Dallas Fort-Worth Support Radius
- Holidays and off hours being staffed
- Business and military jet support
- Airframe, Avionics, Instrument, Structures, and Accessory Support
- A & B Checks Support
AOG Service and Support
Jets MRO provides immediate AOG (Aircraft on Ground) assistance for critical aircraft issues. Our rapid response team ensures swift troubleshooting, repairs, and logistical support, minimizing downtime and prioritizing your aircraft’s swift return to service.
- Dallas Fort-Worth Support Radius
- Holidays and off hours being staffed
- Operator point of view on service and response
- Submit your to-do list for an easy quote!
Pre-Purchase Inspections
With immediate slot availability, we can get an aircraft into a pre-purchase inspection quickly. We can recommend the inspection criteria or follow any needed scheduled maintenance requirements.
Miami Component Repair Station
If It Cracks, We Can Repair It! Britt Metal Processing (BMP), a Jets MRO company, brings together a collective experience exceeding 100 years. Our team, each possessing a minimum of 25 years of expertise, ensures a wealth of knowledge and skill. Miami Component Repair provides a comprehensive range of services, reflecting our commitment to delivering excellence in every aspect.
- Full Machine Shop Capabilities / Fabrication
- Welding
- Metal Spray & Coating
- FAA Repair Station #DP4R136M
- EASA Approval